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Recruiting a new customer is much more costly than retaining an existing one. It is a fact that a loyal customer will shop more frequently, spend more per transaction and contribute more to overall sales than a one-time or new customer. It is for these reasons that Brand Online Commerce advocates a strong management of the relationship between a brand and its online customers.
A lot of people deliver inferior customer service because they do not recognize the needs of each customer. Brand Online Commerce maintains a partnership on behalf of its clients with Approche Sur Mesure, the market leader in customer relationship management in the Luxury, Beauty and Fashion world. Founded 10 years ago, Approche Sur Mesure works exclusively with premium brands, developing and perfecting a high-end, international and highly specialized platform to suit the unique customer service expectations of major luxury brands.
 For more information on our partner, please visit: http://www.approche-sur-mesure.fr
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